Shipping, Delivery and Pickup

CANADA POST STRIKE: 

With all efforts exhausted to restore operations while the labour dispute continues, Canada Post is advising  customers and Canadians that mail and parcels in or entering its network will have long and unpredictable delays before being delivered, as such please be advised to select Purolator as shipping method if you want your items delivered on time.

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We currently ship to  Canadian (including PO Box) , US and most international countries addresses only upon confirmed payment and confirmed addresses, list of countries is expanding as we grow our sales.

We ship International items using Canada Post International Xpress post as it is the only affordable shipping from Canada with tracking, signature and insurance, within Canada we ship by Canada Post and Purolator (select the method you like at Checkout). If you would like us to ship an item using DHL, UPS or other methods, please do contact us to pass your order offline.

Some items are ineligible for shipping outside of Canada or the US due to sales restricitons.

We ship all hardware wallets from our own warehouse/office for maximum security.

All hardware wallets are secured with our label sticker on the parcel.

Free Expedited shipping with tracking is available in Canada and The US for orders over 250 C$/US$ before taxes on non large items (up to 2 kg/5 pounds)

Orders over 500$ or with different shipping and billing addresses or unconfirmed PayPal addresses will require a valid phone number to be processed as much as one or two valid proof of IDs to be provided to confirm the payment.

Orders are expedited within the same business day if ordered by 3PM, or next day after 3PM.

Signature is required upon receipt for most of our products.

Please do not forget to include your unit/appartment/suite number if you are in an apartment building, Canada Post will return any parcel without an apartment number as the address is incomplete.

Return items at no fault to TheCryptoShop will be refunded minus shipping, handling and restocking costs

Pickup is free of charge, to take your item, make sure you receive an email from us that your order is ready for pickup before heading to our office at 3875 Saint-Urbain Street, Montreal, Suite 420.

Delivery when available is Monday to friday, between 12 and 7PM, 20$+Tax within Montreal island central part, Montreal Nord and Laval is 30$+ tax (extra charged upon delivery)

Services are rendered per listings details

Call us on 514 985 8885 or email us for details to info at thecryptoshop.ca 

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